At our establishments, we automatically include a 20% gratuity to ensure that our employees earn a fair and livable wage. This allows us to provide our team with a reliable income, which is crucial for living in the city where they work—especially in a place like Austin, where the cost of living is on the rise. We believe that fair wages are the future of the hospitality industry, and this model helps us take a step toward that goal. That said, if for any reason you don’t agree with this policy, we’d be more than happy to refund your gratuity. Simply contact us using our provided information, and we’ll take care of it as soon as we can. We are committed to serving food so exceptional that you'll want to return and become a regular, knowing that our staff is being supported fairly.